setmore Review
Overview
Setmore is an online appointment scheduling platform. It works well for service businesses like tours, attractions, activities, and rentals.
The platform offers a customizable Booking Page. Businesses can show their services, availability, and customer reviews. Customers can book and pay online easily.
Social media integration sets Setmore apart. Businesses can turn Facebook and Instagram interactions into direct bookings. The platform also works with popular payment systems and syncs calendars. This makes it perfect for streamlining booking processes and improving customer engagement.
Key Features
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Customizable Booking Page: Display your services, availability, and customer reviews. Allow seamless online bookings and payments.
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Social Media Integrations: Turn social media interactions into bookings with Facebook and Instagram features.
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Secure Payment Gateways: Accept payments through Stripe, Square, PayPal, and LawPay for advance bookings.
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Calendar Synchronization: Works with Google Calendar and Office 365. Prevents double bookings completely.
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Automation Features: Send email and SMS reminders automatically. Confirm appointments and set up recurring bookings to boost customer engagement.
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Cross-Platform Accessibility: Manage appointments and customer details on desktop, iOS, and Android devices.
Ease of Use
Users love Setmore's simple interface. People with different tech skills can use it easily. The dashboard is clean and organized. Managing appointments, customer interactions, and integrations becomes hassle-free.
New users learn the system quickly. The learning curve is gentle and manageable.
Mobile access is excellent. Dedicated apps work on both iOS and Android devices. Users can manage bookings anywhere they go. Google Calendar and Office 365 sync perfectly, preventing scheduling conflicts.
Customer reviews praise the straightforward setup. Navigation feels intuitive and natural. Some users mention occasional glitches though. Customization options are somewhat limited. These issues can affect the overall experience.
Despite minor drawbacks, Setmore works well. Businesses get an efficient and user-friendly scheduling solution.
Pricing
Setmore uses a hybrid pricing approach. Both free and paid plans are available.
| Plan | Price | Users | Key Features |
|---|---|---|---|
| Free | $0 | Up to 4 | Branded Booking Page, mobile app, email reminders |
| Pro | $5 per user/month (billed annually) | Unlimited | SMS reminders, 2-way calendar sync, remove Setmore branding |
A 30-day risk-free trial comes with the Pro plan. Businesses can test advanced features before purchasing.
Customer Support
Setmore offers support through multiple channels. Email, live chat, and phone help are available. Support runs 24/7, providing timely assistance for any issues.
Customer reviews praise the support team's responsiveness. Staff members act professionally and provide clear solutions. Many users appreciate the extra effort support provides. The experience stays smooth and satisfactory.
An extensive knowledge base helps users too. People can navigate the platform and maximize features independently.
Strengths
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Ease of Use: Simple interface and quick setup process make Setmore accessible. Users with various technical skills can manage appointments efficiently. No steep learning curve exists.
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Integration Capabilities: Excellent connectivity with social media platforms like Facebook and Instagram. Calendar applications such as Google Calendar and Office 365 work seamlessly. These connections streamline scheduling and boost efficiency.
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Customizable Booking Page and Automation Features: Businesses can showcase services and availability effectively. Email and SMS reminders reduce no-shows automatically. Customer engagement improves as clients stay informed and updated.
Limitations
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Limited Customization Options: Booking interface customization falls short. Businesses struggle to align the platform fully with their branding and specific needs.
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Occasional Glitches and Sync Issues: Some glitches and syncing problems occur. Calendar integrations particularly face issues. Double bookings or missed appointments can result.
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Pricing Concerns for Advanced Features: Basic features are free, but advanced options cost extra. SMS reminders and branding removal require paid plans. Small businesses with tight budgets may find this challenging.
User Sentiment
Most users appreciate Setmore overall. The ease of use and intuitive interface get high marks. Efficient appointment scheduling capabilities work well for businesses.
Social media and calendar integrations receive praise. These features enhance the user experience significantly.
Some concerns exist though. Occasional glitches frustrate users. Customization limitations affect calendar syncing and interface branding.
Despite these minor issues, users find value in Setmore. Businesses successfully streamline booking processes and improve customer engagement.
Best For
Small to medium-sized service businesses benefit most from Setmore. Health and wellness providers find it useful. Beauty salons, educational centers, and fitness studios also see great results.
Businesses relying on online booking work well with this platform. Customer engagement features shine here. Social media integration and calendar applications connect seamlessly.
The customizable Booking Page helps reduce no-shows. Email and SMS reminders enhance customer experience automatically.
Customization limitations and occasional glitches exist. However, Setmore remains strong for businesses wanting streamlined booking processes and better efficiency.
Verdict
Setmore works well for small to medium-sized service businesses. Ease of use stands out as a major benefit. Integration capabilities and customizable booking pages add value.
Customization limitations exist, and glitches occur occasionally. Even with these issues, Setmore ranks among the better scheduling software solutions available today.